Order Help

At MSQUARE FASHION, we strive to provide our customers with the best possible online shopping experience. In order to ensure that our customers receive prompt and accurate assistance with their orders, we have put in place an Order Help Policy. This policy outlines the steps that customers should take in case they need assistance with their order.

Placing an Order

When placing an order on our website, please ensure that you have selected the correct items, sizes, and quantities. Once you have placed your order, you will receive an order confirmation email with the details of your purchase. If you notice any errors in your order confirmation email, please contact us immediately.


We offer standard shipping for all orders within the UAE. Please allow 3-5 business days for your order to be processed and shipped. If you need your order to be delivered faster, you can select express shipping at checkout for an additional fee.

Order Tracking

Once your order has been shipped, you will receive a shipping confirmation email with a tracking number. You can use this tracking number to track your order on our website.

Order Changes/Cancellations

If you need to make changes to your order, please contact us as soon as possible. We will do our best to accommodate your request, but please note that we may not be able to make changes to orders that have already been shipped. If you need to cancel your order, please contact us immediately. We will issue a refund to your original form of payment if your order has not been shipped.

Order Returns

If you are not satisfied with your order, you can return it within 14 days of receiving it for a refund or exchange. Please ensure that the items are in their original condition with all tags attached. We do not accept returns for items that have been worn or damaged. Please contact us before returning your order to receive instructions on how to proceed.

Order Assistance

 If you need assistance with your order at any time, please do not hesitate to contact us. Our customer service team is available to assist you via email or phone during our business hours. We hope that this Order Help Policy provides you with the information that you need to have a smooth and enjoyable shopping experience on our website. If you have any questions or concerns, please do not hesitate to contact us.