Returns And Exchange Policy

At MSQUARE FASHION, your satisfaction is our priority. Every abaya is carefully inspected before it leaves our facility to ensure it meets our quality standards. If your purchase isn't exactly what you expected, we're here to help and will do our best to make the process simple and hassle-free.

Returns

You may request a return within 14 days of receiving your order.

To be eligible for a return, the item must:

  • Be unused, unworn, unwashed, and unaltered.

  • Be in its original condition with all tags attached and original packaging.

  • Be accompanied by the original order number or proof of purchase.

To initiate a return, please email info@msquarefashion.com with:

  • Your order number

  • The item(s) you wish to return

  • The reason for the return

  • Photos of the item if it is damaged, defective, or incorrect

Once we receive and inspect the returned item, we will notify you of the outcome. If approved, your refund will be processed to your original payment method within 7–14 business days, depending on your payment provider.

Exchanges

If you need a different size or have received an incorrect item, we're happy to assist.

Exchange requests must be made within 14 days of delivery. The item must be unused, in its original condition, with all tags attached and original packaging.

Once we receive and inspect the returned item, we will ship the replacement as soon as it is available. If the requested item is out of stock, you may choose either a store credit or a full refund.

Damaged, Defective or Incorrect Items

If your order arrives damaged, defective, or differs from what you ordered, please contact us within 48 hours of delivery.

Kindly include:

  • Your order number

  • Clear photographs of the product

  • Photos of the packaging (if applicable)

Once verified, MSQUARE FASHION will arrange a replacement or full refund and cover all related shipping costs.

International Orders

For international returns due to a change of mind, customers are responsible for return shipping costs and any applicable customs duties or taxes associated with returning the parcel.

Custom-Made & Personalized Abayas

At MSQUARE FASHION, we proudly offer custom-made abayas tailored to your selected design, measurements, and preferences. As each custom piece is handcrafted exclusively for you, customized or personalized abayas cannot be returned, refunded, or exchanged.

To ensure complete satisfaction, we kindly ask you to review your measurements and order details carefully before confirming your purchase.

If minor alterations are required:

  • Within the UAE: We are happy to provide alteration services wherever possible.

  • Outside the UAE: We are also happy to carry out alterations; however, customers are responsible for the shipping costs of sending the abaya to us and having it shipped back after the alterations are completed.

Please note that alteration services are subject to the nature of the garment, and not all modifications may be possible after production.

If your custom-made abaya arrives with a manufacturing defect or differs from your confirmed order, please contact us within 48 hours of delivery with clear photos. We will review the issue promptly and work with you to provide the best possible solution.

Non-Returnable Items

The following items cannot be returned or exchanged unless they are damaged, defective, or incorrectly supplied:

  • Clearance items.

  • Customized or personalized abayas.

  • Gift cards (if applicable)
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Need Assistance?

If you have any questions or need help with your order, our customer care team is always happy to assist.

Email: info@msquarefashion.com

WhatsApp: +971 58 120 8692

We aim to respond to all enquiries within 24 business hours.

Thank you for choosing MSQUARE FASHION. We truly value your trust and are committed to providing beautiful craftsmanship, exceptional service, and a shopping experience you can enjoy with confidence.